Shipping policy

Shipping Policy

Effective Date: August 24, 2026

Thank you for choosing MAISON D'OR. We have created this Shipping Policy to clearly explain our delivery area, shipping options, rates, estimated transit times, and other important terms that apply when an order is shipped from our online store.

1. Domestic Shipping Policy

MAISON D'OR currently provides shipping services within the United States only.

We do not ship internationally. Orders with a delivery destination outside the United States are not eligible for shipment through our store.

Customers should provide a complete and accurate U.S. delivery address at checkout to help prevent unnecessary delays or delivery issues.

2. Shipping Methods and Rates

For eligible domestic orders, MAISON D'OR offers the following shipping options:

Express Shipping
Estimated delivery: 1–2 business days
Rate: $15.00

Express Shipping is our expedited option for customers who prefer faster delivery.

Standard Shipping
Estimated delivery: 3–5 business days
Rate: $8.00
Free Standard Shipping

Orders with a qualifying total of $70.00 or more are eligible for FREE Standard Shipping.

Order value: $70.00 and up
Estimated delivery: 3–5 business days
Shipping rate: FREE

Free shipping applies exclusively to Standard Shipping. Customers who choose Express Shipping will be charged the applicable $15.00 Express Shipping rate.

3. Quick Shipping Overview

Our current U.S. shipping options are:

Express — 1–2 business days — $15.00

Standard — 3–5 business days — $8.00

Standard on qualifying orders of $70.00 or more — 3–5 business days — FREE

The available shipping method and applicable fee will be displayed during checkout before you complete your order.

4. Order Processing

Orders may require processing, verification, preparation, and packaging before they are transferred to a shipping carrier.

Please keep in mind that order processing time is separate from shipping transit time. The estimated delivery periods shown for Standard and Express Shipping generally begin after the package has been processed and accepted by the carrier.

Orders submitted on weekends or applicable holidays may begin processing on the next business day.

5. Business Days and Estimated Delivery

For purposes of our shipping estimates, business days generally refer to Monday through Friday, excluding weekends and recognized holidays.

Our shipping timeframes are estimates rather than guaranteed arrival dates.

Carrier operations, severe weather, transportation disruptions, holidays, high shipping volumes, or other events outside the reasonable control of MAISON D'OR may affect the actual delivery date.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information when submitting an order.

Please verify the following information before completing checkout:

Recipient name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP code

If you notice an error after placing an order, please contact MAISON D'OR promptly. We will make reasonable efforts to assist with corrections before the package is shipped, but we cannot guarantee that changes will be possible after fulfillment has started.

Delivery delays, returns, or other issues caused by incorrect or incomplete information provided by the customer may require additional resolution.

7. Tracking Your Package

When tracking is available, shipment details may be provided after your order has been dispatched.

A tracking number may not show activity immediately after the shipping label is generated. Please allow sufficient time for the carrier to receive and scan the package.

Once tracking becomes active, the carrier's tracking service will generally provide the most current information regarding the shipment's progress.

8. Unexpected Delivery Delays

MAISON D'OR works to provide customers with a dependable shipping experience; however, some delivery delays may occur after an order enters the carrier's network.

Possible causes include weather conditions, carrier disruptions, transportation issues, seasonal demand, holidays, and other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us so that we can review the available tracking information and provide reasonable assistance.

9. Undeliverable Shipments

Orders may be returned to us if a carrier cannot complete delivery due to an incorrect or incomplete address, unsuccessful delivery attempts, or another delivery-related issue.

If your package is returned as undeliverable, contact MAISON D'OR so we can review the circumstances and discuss the available options.

Additional shipping fees may apply if a package needs to be shipped again because inaccurate or incomplete delivery information was originally provided.

10. Missing Packages

If carrier tracking indicates that your package has been delivered but you cannot locate it, please check the surrounding delivery area, including your mailbox, porch, entrance, reception area, or another secure location.

You may also check with household members, neighbors, building staff, or the applicable carrier.

If your package remains missing, contact MAISON D'OR with your order information. We will review the available shipment details and provide reasonable assistance.

11. Shipping Damage

Please inspect your package and merchandise when your order arrives.

If your shipment appears to have been damaged during transit, contact MAISON D'OR as soon as possible. We recommend retaining the original packaging and taking clear photographs of the shipping container, packaging materials, and damaged products.

Any return, refund, replacement, or exchange related to damaged merchandise may also be subject to the terms of our Return & Refund Policy.

12. International Shipping

International shipping is not available.

MAISON D'OR currently fulfills orders only for eligible delivery addresses within the United States. We cannot ship purchases to destinations outside the U.S.

13. Changes to Our Shipping Terms

MAISON D'OR may modify this Shipping Policy when necessary to reflect changes in shipping rates, fulfillment procedures, carrier services, or business operations.

Any revised Shipping Policy will be published on our online store with an updated effective or revision date.

Contact Information

If you have questions about shipping fees, delivery times, tracking information, or an existing shipment, please contact us:

MAISON D'OR
Address: 2766 Presidential Blvd, Battle Mountain, NV 89820, United States
Phone: 775-340-8222
Email: YeagerSalahubdin498@royalpuddle.net