Refund policy

1. 30-Day Return Period

You may request a return within 30 days after receiving your order.

To qualify for a standard return, the item must generally:

Be unused, unworn, and in the condition in which it was delivered.
Be free from damage, alteration, or modification caused after delivery.
Include its original packaging, tags, labels, accessories, and other components, where applicable.
Be accompanied by an order number, receipt, or other valid proof of purchase.

A return request submitted after the 30-day period may not be eligible for acceptance, except where otherwise required by applicable law.

2. Requesting a Return

Before sending merchandise back, please contact our customer support team at YeagerSalahubdin498@royalpuddle.net

Your request should include:

Your full name.
Your order number.
The product you wish to return.
A brief explanation of the reason for the return.
Clear photographs if the product arrived damaged, defective, or incorrect.

After reviewing the request, we will provide the applicable return instructions if the item is eligible.

Please do not ship a return before receiving authorization and return instructions from MAISON D'OR. Unapproved returns may not be accepted.

3. Returns for Change of Mind

If you have changed your mind about an eligible purchase, you may submit a return request during the 30-day return period.

For these voluntary returns, merchandise must meet all applicable eligibility conditions. Customers are generally responsible for the cost of return shipping.

Original shipping or delivery charges are generally non-refundable when the return is based on personal preference, an ordering mistake, or another reason not attributable to MAISON D'OR.

4. Damaged Merchandise

Please inspect your package and merchandise promptly after delivery.

If an item arrives damaged, email YeagerSalahubdin498@royalpuddle.net with your order details and photographs showing the damage. Images of the shipping package may also be requested when relevant.

Please retain the product and original packaging while we review the issue.

Once the claim has been evaluated, we may provide an appropriate resolution, which can include a replacement, refund, or another reasonable remedy depending on the circumstances.

5. Defective Products

If you believe a product was defective when delivered, contact us before returning it.

Please describe the problem in reasonable detail and provide supporting photographs or other relevant information when possible.

If the defect is confirmed and a return is necessary, we will provide instructions for sending the product back. Reasonable return shipping expenses for an approved return resulting from a verified defect will be handled by MAISON D'OR.

6. Incorrect or Missing Merchandise

If your package contains an item different from what you ordered, or an item appears to be missing from the shipment, please notify us promptly.

Provide your order number and information identifying the affected merchandise.

When we confirm a fulfillment error, we will work with you toward an appropriate resolution. If an incorrect product must be returned, MAISON D'OR will cover reasonable return shipping costs associated with the authorized return.

7. Non-Returnable Merchandise

Certain products may not qualify for standard returns. Subject to applicable law, these can include:

Products that have been used, worn, washed, altered, or damaged after delivery.
Personalized, customized, or specially made products.
Gift cards.
Opened personal-care, cosmetic, beauty, or hygiene-sensitive merchandise that cannot safely be resold.
Products missing essential components due to customer handling.
Items specifically identified as Final Sale or non-returnable before the purchase is completed.

If you are uncertain whether a product is returnable, please contact us before sending it back.

8. Exchanges

If you would prefer another eligible product, size, style, or variation, contact us with your order details.

Exchange requests are subject to inventory availability. We cannot guarantee that a requested replacement will remain available during processing.

Depending on the circumstances, we may arrange a direct exchange or ask you to complete the approved return and place a new order for the desired merchandise.

9. Return Shipping and Packaging

Customers responsible for return shipping should package merchandise carefully to help prevent damage while it is in transit.

We strongly recommend using a shipping service that provides tracking. For higher-value merchandise, you may also wish to consider an appropriately insured shipping service.

Keep your return receipt and tracking information until your return has been processed.

MAISON D'OR cannot be responsible for customer-arranged return packages that are lost or damaged before reaching the designated return destination.

10. Return Review

After an authorized return is received, we will review the merchandise before completing the refund.

We may verify the item's condition, packaging, included components, and correspondence with the original purchase.

You will be notified after the review has been completed. If the merchandise satisfies our return requirements, the applicable refund will be approved.

11. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

Once a refund has been submitted, additional processing time may be required by your bank, credit card issuer, or payment provider before the credit appears in your account.

These processing times vary by financial institution and are outside the control of MAISON D'OR.

12. Shipping Charges

For eligible returns resulting from a customer's change of mind or ordering decision, original shipping charges and return shipping expenses are generally non-refundable.

If an approved return results from merchandise that was damaged, defective, or incorrectly supplied, we will address reasonable shipping costs according to the circumstances.

Any requirements imposed by applicable consumer protection law will take precedence over this section.

13. Order Cancellation Requests

If you wish to cancel or modify an order, contact us at YeagerSalahubdin498@royalpuddle.net as soon as possible.

We will make reasonable efforts to accommodate your request before fulfillment begins. However, cancellation cannot be guaranteed after an order has entered processing, been packed, or been shipped.

If cancellation is no longer possible, you may request an eligible return after receiving your order.

14. Refunds for Returned-to-Sender Orders

If an order is returned to us because the shipping information supplied by the customer was incomplete or incorrect, or because delivery could not be completed for reasons attributable to the recipient, we will review the order after it is returned.

Any refund or reshipment will be handled according to the circumstances, including applicable shipping expenses and legal requirements.

15. Consumer Protection Rights

This policy establishes the standard return and refund practices of MAISON D'OR. Nothing in this policy is intended to waive, restrict, or eliminate consumer rights that cannot legally be excluded under applicable United States federal, state, or local law.

Where mandatory law provides protections that differ from this policy, the applicable legal requirements will govern.

16. Contact Information

If you need assistance with a return, refund, exchange, cancellation, damaged product, or another order-related matter, please contact:

MAISON D'OR
Address: 2766 Presidential Blvd, Battle Mountain, NV 89820, United States
Phone: +1 (775) 340-8222
Email: YeagerSalahubdin498@royalpuddle.net

When contacting us about an existing purchase, please include your order number and the email address used to place the order so we can assist you efficiently.